What to match
| Field | Source | Consequence of a mismatch |
|---|---|---|
| Asset | Cashier list | Wrong coin to the address is lost |
| Network | Cashier, per asset | Wrong chain is lost or stuck |
| Address | Cashier, copied at payment time | Funds go elsewhere |
| Memo or tag | Cashier, where shown | Funds arrive unattributed |
| Amount | Cashier minimum and your choice | Below minimum is not credited automatically; it goes to manual review |
| Rate | Displayed in cashier | Sets the BDT credited |
The address and the memo are copied, never typed. Compare the first and last four characters after pasting into the sending app. Addresses can change between deposits, so copy from the cashier every time. Some wallets flag an address as unknown on first use, which is normal. A wallet that flags the network as unsupported is telling you to stop, as a transfer forced through on a chain the cashier does not list leaves automatic crediting and goes to manual review, where the outcome rests on the address, the network and the receiving side's access to it.
Sending the transfer
Deposit in six steps
- Apply a deposit promotion on its card first, if you want one attached.
- Open the cashier, choose Crypto, then the asset and network.
- Copy the receiving address and the memo, where shown.
- In your wallet or exchange, choose withdraw, paste the address and memo, and select the same network.
- Enter the amount and send, keeping the transaction hash.
- Wait for the confirmation count the cashier states; the BDT balance updates when it is reached.
Exchanges add their own withdrawal fee and sometimes their own minimum. The cashier minimum is for the amount that arrives. Send a little above the minimum on a first deposit. A test transfer of a small amount costs a fee and buys certainty about the address. Confirmation counts differ by network. The cashier shows the count it waits for.
Fees and the amount credited
| Fee treatment | Wallet debit | Amount arriving |
|---|---|---|
| Fee added on top | 100 units + fee | 100 units |
| Fee deducted from amount | 100 units | 100 units minus fee |
| Fee in a different asset | 100 units + separate debit | 100 units |
The BDT figure credited is the arriving amount multiplied by the displayed rate. A deposit that arrives short of the promotion minimum credits as cash without the promotion. Read the exchange's fee screen before confirming. It is the one number that decides which line of the table you are on.
How long it takes
Network confirmation times differ by chain, from under a minute to over half an hour under load, and the cashier states how many confirmations it waits for. The BDT balance updates when that count is reached. Nothing is credited before it. A transfer that shows as confirmed on a block explorer with the required count and has not credited after 15 minutes is a case for live chat, with the transaction hash, the asset, the network and the amount in the first message. The delay compensation announced on the official channel is framed around wallet deposits, and whether it applies to a specific crypto transfer is answered by the agent on the case. Deposits and play on the existing balance continue during the wait.
Problems and withdrawals
If something went wrong
Two paths exist for a crypto deposit: automatic crediting when asset, network, address, memo and amount all match the cashier, and manual review by TK999's technical team when any one of them does not. A transfer on the wrong network goes to manual review; open live chat immediately with the hash and do not send another transfer, since the result rests on the address, the network and the receiving side's access to that chain, and no one can promise it in advance. A missing memo leaves funds arriving without attribution, and the hash lets the team match them by hand. A transfer to an address that is not TK999's is outside TK999's reach altogether. Below-minimum transfers go to the same review and can be credited, returned or held, case by case. Every case starts with the hash, so keep it. Cases with a hash in the first message close far faster than cases that start with a description of what you think happened, as the team can read the chain directly. Write the hash first and the story second.
Withdraw in crypto
Withdrawals follow the account's bound payout methods. Ask live chat which crypto withdrawal options are open on your account before planning around one, as the list can differ from the deposit list. The name-match rule for wallets does not apply to a crypto address, and every method passes through verification before a first payout. Wallet deposits are on the deposit page, and the bonus page shows which cards a crypto deposit can carry.
Frequently asked questions
Which coins does TK999 accept?
The cashier list is the answer, and it can change. Open Crypto in the cashier after login to see the current assets and networks. A printed coin list goes stale, so we leave it to the cashier. Live chat can also confirm an asset before you send.
Can I attach the welcome bonus to a crypto deposit?
Apply the first-deposit card before paying, and the deposit counts if the arriving amount in BDT meets the card's minimum. The draw ticket needs BDT 200 or more after conversion. Confirm with live chat before sending if the card's wording is unclear. Rate movement between sending and crediting can push a borderline amount under the line.
What if I sent on the wrong network?
Open live chat at once with the transaction hash, the asset and the network used. Do not send a second transfer. The case goes to manual review, and the answer rests on the address, the network and the receiving side's access to it, so nothing is guaranteed either way. Keep the hash until the case closes.
Is a crypto deposit faster than bKash?
Usually slower. A wallet transfer credits within minutes once the TrxID is matched, and a crypto transfer waits for the confirmation count the cashier states, which ranges from under a minute to more than half an hour under network load. The advantage of crypto is not speed; it is the absence of wallet limits and the option for players who already hold coins. For a first deposit in a hurry, bKash or Nagad is the shorter path. Both credit the same BDT balance.
What must match on both sides of a crypto transfer?
The asset and network in the sending wallet must match those selected in the cashier.