What we hold and what TK999 holds
| Data | Held by | Purpose | How long |
|---|---|---|---|
| Technical request data: IP, page, time, browser | Hosting service | Deliver and secure pages | Per hosting policy |
| Partner click reference | TK999, via the link | Attribute the registration to us | Per TK999 |
| Registration, payments, game rounds, verification, support chats | TK999 | Run the account | Per TK999 |
Nothing on our pages asks for a password, an OTP, a wallet PIN or a document, and any page that does under our name is a copy, not us. We hold no account balances, no payment records and no identity documents at any time. This site does not provide a message submission form. The table above is the complete list of what reaches us.
Data on our side
Our server logs
The hosting service may process technical request information, including an IP address, requested page, time and browser details, to deliver and secure these pages. This static site has no TK999 account database. Hosting retention is governed by the hosting service.
Cookies
These pages do not set analytics or advertising cookies. The menu and FAQ controls work without storing personal data. A partner destination has its own cookie policy after you follow a link. You can manage that destination’s cookies in your browser.
Messages and account information
This static site does not receive contact form submissions. Do not send passwords, OTPs, wallet PINs or identity documents to a guide website. TK999 account enquiries belong in the platform’s live chat.
Partner links
A registration that begins on one of our buttons brings us a commission from TK999; the player's cost is zero. The link carries a partner reference and nothing personal about the visitor. TK999 records which partner brought a registration in order to pay the commission, and we receive aggregate figures, not names. Offers reached through our links are the same as those reached by typing the address.
Data on the TK999 side
Registration data
The registration form takes a number, a password and a display name, and the mobile number becomes the login and the OTP channel. The number should belong to you, as verification later compares the wallet name and the account name. A password is a credential; nobody at TK999 asks for it in chat. Registration data sits in the TK999 account and is edited in Personal Center where the platform allows an edit, with live chat for anything the form locks. The registration page covers the form.
Payment, game and promotion records
A deposit or withdrawal creates a record of amount, method, reference and status, and the TrxID from the wallet app is the key that matches a transfer to that record. Game rounds record title, round identifier, stake and result, and the bet history in the account shows them. Promotion records show the card, the qualifying action, the counter and the claim status. TK999 uses these to match payments, settle disputes about rounds and pay bonuses. Bank and wallet providers hold their own records of the transfer under their own policies. Records linked to an open request are kept at least until the request closes. The bet history and the transaction list inside the account are the player's own view of these records, and downloading or screenshotting them at the time of a dispute is faster than asking support to retrieve them later. Keep TrxIDs until the balance updates.
Verification documents
TK999 asks for an identity document at the first withdrawal and sometimes when a wallet is bound or an account is recovered. Documents travel only through the account's own upload, never through chat screenshots, email or this guide site. The check compares the name on the document with the name on the account and the wallet. A mismatch holds withdrawals until it is resolved. Verification is once for most accounts.
Support chats
Live chat transcripts stay attached to the TK999 account, and any of them reopens by its number. Send the reference numbers the case needs and nothing more: a TrxID for a deposit, a withdrawal reference for a payout, a card name for a bonus. Crop screenshots that show other people's details or your own credentials. Support identifies the account by the phone number and needs nothing else. Transcripts are the record a dispute is decided on, so state the issue and the outcome you want in plain words inside the chat instead of by phone or in a group, where nothing is kept. Keep the conversation number.
Access, correction and deletion
This static site holds no submitted messages or account profiles. For TK999 data, use Personal Center for edits the form allows and live chat for the rest, including account closure. Closure ends access at once, and payment and verification records are kept by TK999 for the period its own rules set before deletion. Ask live chat for that period when closing.
Frequently asked questions
What should I send with a payment enquiry?
The TrxID, the amount, the time and the receiving number, in live chat. Nothing else identifies the transfer as well, and nothing else is needed. Send it to TK999, not to us. Crop the wallet screenshot to the transfer. Wait ten minutes before asking.
Can I correct an account detail?
Yes, in Personal Center for the details the form allows, and through live chat for locked details such as the registered mobile number, which needs verification. This guide cannot change anything in a TK999 account. Wallet details are edited in Personal Center too. Name changes need a document.
Does closing an account delete every record at once?
No. Access ends at once, and payment and verification records are held by TK999 for the period its rules set. Our logs are deleted on their own rolling schedule regardless of any account. Ask live chat for the period when you close.
What information is collected at registration?
Registration uses a username, password and phone number. Date of birth confirms the age requirement.
Why are transaction records kept?
Amounts, methods, references and times connect payments with the account balance and help resolve disputed transactions.